How to find help and reach our team
Navigate our help resources and contact us by email or chat during office hours.
Updated
Discovering answers
Every page carries a help button. Use it to search through our collection of articles, consult our AI-powered assistant, or connect directly with our team. The assistant reads your own account—your listings, orders, invoices, claims and notices—to illuminate what's unfolding behind the scenes. It will never alter anything within your account, nor will it ever solicit passwords or payment details.
Speaking with someone
Submit an inquiry through the help button or visit /contact. You'll receive a ticket number by email, and our team will respond in kind. Further messages simply reply to that email thread. Alternatively, write directly to launch@zinndigital.com.
Our team operates during office hours: Mon-Fri 08:00-20:00 UTC.
About this platform
Seen Here First is operated by Zinn Digital® Ltd, registered in the United Kingdom.
Questions people ask
- Can the assistant change things in my account?
- No. The assistant can read your account details to help explain what's happening, but it cannot make changes. It also will never ask you for passwords or card numbers.
- How do I get a response from your team?
- Submit a request via the help button or /contact page. You'll receive a ticket number by email, and our team replies by email during office hours: Mon-Fri 08:00-20:00 UTC.
- Can I contact you outside office hours?
- You can send a message any time through the help button or to launch@zinndigital.com. Our team will respond during office hours: Mon-Fri 08:00-20:00 UTC.