Reader help

Answers about launching, pricing, badges, VAT and your account. Can't find it? Use the help button on any page to ask our assistant or send a request to our team.

Search the help centreSearch

Developers

• Connect via API or bring your AI assistant

  Access our launches through a REST API or link an AI assistant via MCP to search, read and manage listings.

Badges and links

• How badges and followed links work

  Display our badge on your site to publish a free listing, and understand when your link is followed.

Community

• How does the billboard ranking work?

  The billboard is a paid leaderboard separate from community votes. You choose your contribution amount to appear on it.

• How the leaderboards shape the edit

  Three distinct rankings reveal what's gained traction, what's paid, and where domain authority stands.

• How we count votes on Seen Here First

  Cast your vote to signal discovery. The rules ensure every voice in our community carries genuine weight.

• How do reviews, comments and influence work here?

  How reviews, replies, comments, reports, follows, sharing and influence work.

Your account

• How do I claim and verify my listing?

  Take ownership of your product listing and earn the Verified badge by proving domain control.

• How do I edit my listing once it goes live?

  Change any field in your live listing; it updates instantly when you save, with no review queue.

• Manage your email, notices and account data

  Email settings, a new sign-in email, a copy of your data and closing your account: all done from your account.

• How to manage your notifications and emails

  Select your preferred channel, frequency and quiet hours for each type of alert across your Seen Here First account.

• How to complete your founder profile

  What your founder profile requires, and how it affects when your listing goes live.

• How to find what you need in your account pages

  Your account holds every tool for managing listings, profile, billing and settings. Here's what each page does.

• Upload and manage your logo and homepage screenshot

  Add a logo to your listing, choose how your homepage appears, and manage these images across all your company's listings.

• How do updates affect my listings elsewhere?

  When your company is listed on multiple launch and discovery sites, one save updates all of them in their own words.

Pricing and payments

• Multi-site bundle or done-for-you listing?

  Two ways to appear on other launch and discovery sites, and how they differ.

• What is an editorial founder feature?

  A paid article about you as a founder, drawn from your story and edited before publication.

• Refunds, take-downs and your rights

  No refunds, with one exception: a take-down by our own decision or mistake is refunded in full. A take-down for breaking the rules is not.

• What is The cover on Seen Here First?

  The cover is a paid Featured placement in the Featured spot on the homepage, running for 7 days.

• What you'll pay for discovery on Seen Here First

  Our pricing covers product launches, profile features, reviews and sponsorships. All prices shown are current; VAT is added only where due.

• Where is VAT charged and how do I retrieve invoices?

  VAT is added where applicable, valid EU VAT numbers are recognised, and your invoices are held in your account.

• How the Product review works and where to order it

  The Product review is a paid, long-form assessment written from your public site. It lives on its own page and never affects votes or rankings.

• Where do I enter a promo code or gift?

  How to apply discount codes, claim free products and reduced-price offers, and what they reduce.

• Sponsor a slot: homepage, category or newsletter

  Book a Sponsored placement on Seen Here First. See dates, viewing and click rates in your account.

Launching

• Can I list my product in multiple categories?

  Your product appears in one category free. Additional categories are available as a paid add-on.

• Free listing or paid launch: which serves your work?

  Compare what each offers: a free profile with delayed discovery, or paid visibility now with the full edit unlocked.

• Relaunching your discovery—what carries over

  Relaunch a listing in a future week and preserve the votes and interest already gathered.

• How launch weeks work on Seen Here First

  Your launch is grouped by week. Discover how to choose your week, move it, and what happens after.

• What are profile sections and locked features?

  Free listings display four sections as locked; paid launches unlock them all, along with a dofollow website link.

• How to upgrade a free listing to a full launch

  Turn your free listing into a paid launch for $5: what unlocks, and how to buy it.

Using the site

• Understanding domain registration data on Seen Here First

  How to read domain registration records from the public registry, what they reveal and where the information originates.

Getting help

• How to find help and reach our team

  Navigate our help resources and contact us by email or chat during office hours.

Getting started

• How do I launch a product on Seen Here First?

  Take your product from submission through to its debut in our discovery shelf, step by step.

• How do I browse launches on Seen Here First?

  Discover new products by week, category, founder, location, search or newsletter—here's where to look.

General

• Founder stories on Seen Here First

  Write one story per product at Account > Founder story. Co-founders each write their own.

• Videos: what plays and where

  One video per listing: which links work, where to set it, and how it plays.

• Your revenue figure: how to add, change or remove it

  Revenue you report yourself, for one calendar month, in US dollars - labelled as such wherever it shows.

Still stuck? Contact us. Our team works Mon-Fri 08:00-20:00 UTC and answers every request by email.