Where is VAT charged and how do I retrieve invoices?
VAT is added where applicable, valid EU VAT numbers are recognised, and your invoices are held in your account.
Updated
What you see at checkout
Prices displayed throughout the site are shown before VAT. Tax is only added where due, and you will see the final amount on the payment page before confirming your purchase.
VAT treatment by region
UK customers pay UK VAT at 20%. If you hold a valid UK VAT number, enter it at checkout or in /account/billing and it will be printed on your invoice.
EU businesses with a valid VAT number have the charge reversed, provided the number can be verified against the VIES register at the moment of checkout. If verification fails at that time, VAT is charged and you will be notified. EU consumers pay VAT at the rate applicable in your country.
Customers outside the UK and EU are not charged UK VAT.
Recording your VAT number
You may enter or update your VAT number at checkout or at any time in /account/billing. The VIES service confirms EU numbers in real time.
Finding your invoices
Invoices are issued by Zinn Digital® Ltd (UK) and sent by email after payment. A complete record of all invoices and credit notes issued to your account is held in /account/invoices, where they are available as PDFs for download.
Questions people ask
- My EU VAT number wasn't recognised—why was I charged?
- If the VIES register could not confirm your number at checkout, VAT is charged as standard. You can update your number in /account/billing for future purchases.
- Where do I find copies of my invoices?
- All invoices and credit notes are emailed to you after payment and also stored in /account/invoices as downloadable PDFs.
- Will my VAT number appear on my invoice?
- If you provide a valid VAT number at checkout, it will be printed on your invoice. You can enter or update it at checkout or in /account/billing.